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Marketing Theory
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Preference reversals resulting from a market value heuristic

Jason Boothe

Rutgers University, USA

Janet A. Schwartz

Rutgers University, USA

Gretchen B. Chapman

Rutgers University, USA

Two studies demonstrated preference reversals using consumer products. Some subjects made a choice between a pair of food or hygiene products while others assigned minimum selling prices to each product. Product pairs were selected such that one item had a high market price but was undesirable (e.g. eggplant roulettes) while the other item had a low market price but was desirable (e.g. a can of soda). As predicted, most subjects choose the low market price/desirable item, but the high market price/undesirable item was assigned a higher minimum selling price. Experiment 1 used a hypothetical questionnaire, while in Experiment 2 responses had real consequences. The results suggest a market value heuristic such that when decision makers are unsure of how to translate their preference into a specific dollar amount they substitute the product's market price for their own preference. The implication of this heuristic is that if merchants consistently set the retail price of a particular product at a certain level, consumers will use that retail price as the basis of their pricing evaluations and will come to value the product at the retail price.

Key Words: choice • market price • preference reversal • selling price

Marketing Theory, Vol. 7, No. 1, 27-38 (2007)
DOI: 10.1177/1470593107073843


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